佛山市地方标准 DB4406/T42—2024 消费维权服务站设立和管理规范 Specificationsfortheestablishmentandmanagementofconsumerrightsservice station 2024-03-11发布 2024-03-11实施 佛山市市场监督管理局  发布ICS03.080.30 CCSA00 4406 DB4406/T42—2024 I目次 前言..................................................................................II 1范围................................................................................1 2规范性引用文件......................................................................1 3术语和定义..........................................................................1 4基本原则............................................................................1 4.1规范统一........................................................................1 4.2注重效率........................................................................1 4.3主动服务........................................................................2 4.4科学管理........................................................................2 5站点规划............................................................................2 5.1建站原则........................................................................2 5.2建站类型........................................................................2 6站点建设............................................................................2 6.1设立............................................................................2 6.2标志标识形象设置................................................................3 6.3工作场所与设施设备设置..........................................................3 6.4人员配备........................................................................3 7管理要求............................................................................4 7.1制度建设........................................................................4 7.2人员培训和考核管理..............................................................4 7.3服务管理........................................................................4 7.4宣传管理........................................................................5 7.5应急与安全管理..................................................................5 7.6档案管理........................................................................5 8评价与改进..........................................................................5 附录A（资料性）设立“消费维权服务站”申请表...........................................6 附录B（规范性）消费维权服务站标志标识及其用品.........................................7 附录C（资料性）服务记录表单..........................................................15 附录D（规范性）消费维权服务站自评表..................................................21 参考文献..............................................................................23